Volkswagen Waterloo

VW Waterloo did an excellent job at helping me find the vehicle that I wanted and making it an easy and quick process to get that vehicle. Working with Matt was a great experience, I would highly recommend.

Volkswagen Waterloo is not dishonest , in fact they are the most honest auto shop I‘ve ever done business with.

Just bought a new VW Golf! The service was great! They explained all the options available with no pressure to getting them. Would highly recommend Volkswagen Waterloo...

Exceptional service, would highly recommend.

Terrible

Dishonest customer service and takes advantage of its customers.

Terrible service department!!

I waited 3 hours for an oil change for a brand new jetta and they charged me $300. They only worked on it for 30 minutes. He told me it was a standard fee and gave me the service manager business card. When I asked about the tire rotation service in the receipt, he pointed that it was standard for summer tires but I had winter tires. He took off $20 from the bill for the mistake and told me he could not see the tires in the car from "the wall". The services was unprofessional and rude.